3-1-1 and Mobile Phones

Did you know that not all mobile phones can be connected to 3-1-1, even when calling from within San Antonio’s geographical boundaries? I found this out the hard way when calling from my mobile phone today. All I got was a Verizon Wireless generic error message. No helpful advice about how to reach the party I was trying to call. Like many people today, my mobile phone is all I have. We no longer maintain a landline in our home.

So, what to do? How to reach this very useful city resource line? Well, I went online to find out. Fortunately, there is an old-fashioned ten-digit phone number behind the 3-1-1 service: 210-207-6000.

It’s now programmed into my phone.

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